Terms and Conditions

Pricing & Currency

All prices are listed in Australian Dollars (AUD). Your final payment currency may vary depending on your location and the settings of your card provider or payment gateway. Please note your bank may charge conversion fees if you’re outside Australia.

Shipping

We currently ship from Australia at a flat rate of $12 AUD within Australia.

Orders are usually dispatched within 5–6 business days, unless otherwise stated on the product page (e.g. pre-orders or made-to-order items).

Shipping delays may occur during peak times, but we’ll always aim to keep you informed.

Returns & Exchanges

We do not offer refunds for change of mind.

However, in accordance with Australian Consumer Law, you are entitled to a replacement or refund if your item is faulty, significantly different from its description, or unfit for purpose.

If you believe your item meets these criteria, please contact us at tulathelabel@gmail.com within 7 days of receiving your order, including a description and photograph of the issue.

Product Variations

All garments are made in small batches using handwoven textiles and traditional techniques. Natural dye variations, minor irregularities, and slight differences between pieces are part of the handmade process and not considered faults.

Pre-Orders

Some items are offered on a pre-order basis to support slow production methods. Dispatch times will be clearly stated on the product listing. We appreciate your patience and support for made-to-order pieces.

Privacy & Security

We respect your privacy. Personal information you provide will only be used to fulfil your order and communicate with you, and will never be shared or sold.